With our dedicated Stairs Direct London fleet, we ship staircases across the entire UK mainland. This guarantees that each item arrives in pristine condition, personally delivered by our seasoned drivers.

Our target is to get your order to you within 7-10 business days. Prior to shipping, you'll receive an alert. The cost of delivery is determined during the order process and varies based on your location.

IMPORTANT: If you're planning to have your staircase set up by a professional, we recommend waiting until you've received your staircase before scheduling the installation.

Returns

IMPORTANT: Ensure you've verified all dimensions, as our staircases are customized and made to order, making them non-refundable.
Should you encounter a manufacturing flaw or damage at the time of delivery, inspect your staircase immediately and inform the driver. If any issues arise that necessitate a return, get in touch with us within 24 hours.

Delivery and Returnable Items

For all other merchandise, like stair components from our store, returns are acceptable as long as the items remain in the exact condition they were sold.

To organize a return, reach out to us via email or phone for return authorization. The cost of return shipping is your responsibility. Upon receipt and inspection of the returned item, a refund will be issued, minus a restocking fee.